General:

Products purchased on the Site www.stonesnowboards.com are available in the following countries:  Germany, Austria, Belgium, France, Spain, Italy, Netherlands, Portugal, Switzerland, and other countries to contact us.

For package tracking reasons, we are unable to deliver orders in databases or other premises of armies, hospitals and holiday centers.

We charge VAT.

Delivery delay :

Delivery can vary from 2 to 4 working days for mainland France, Corsica and Monaco, subject to the availability of products. The holidays do not count as business days.

The delivery can vary from 7-45 working days for foreign countries, subject to stock availability.

This is an average time depending on the destination, the shipping mode and the availability of the item.

With Chronopost, if you place an order after 12:00 pm, the express does not work because the carrier is in the early afternoon. It is also impossible to deliver on Saturday morning if you place an order after 12.00 pm on Friday.

Delivery methods:
The product ordered and delivered by a carrier, depending on the product ordered and the address on the order form.

Package delivery:

You must check the conformity of the goods delivered at the time of delivery and before signing the delivery note (CARRIER). You must indicate on the delivery order and form of handwritten reserves accompanied by your signature, any anomaly concerning the delivery (damaged product ...). This check is considered as made once the purchaser, or a person authorized by it, signed the delivery note.

No claim can be made if the delivery is signed or nearby the company STONE DIVISION LTD or near by the carrier.

In the case the board is damaged, you must register on the borderau delivery:

"REFUSED PARCEL, PLANK BROKEN" and your signature.

and only this.
You must inform us of this and we remind you to move quickly to send a new board (the parcel will be returned to us directly without any transportation cost to you.)

 

Responsibilities


The STONE DIVISION LTD Company shall not be held liable for breach of contract due to a case of force majeure, fortuitous event, disruption or total or partial strike of postal services and transport and / or communications, flood, fire.

The selection and purchase of a product are under the sole responsibility of the customer. The total or partial inability to use such products due to incompatibility of equipment can give rise to any compensation, reimbursement or questioning the responsibility of the company STONE DIVISION LTD.

In case of non-delivery of an order or part order, you have up to one year (from the date of the handover of command) to show you. Beyond this deadline we will not accept any claim.


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